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Posts by Marion Guerriero

Are We Safer Under One Umbrella?

Jan26
2012
Leave a Comment Written by Marion Guerriero

Many of Gmail’s 350 Million users encountered a rude awakening this morning when they opened their inbox and were informed that Google would be rolling out a new privacy policy that affects users of [ all of its services, including Google+, Gmail, Youtube, Blogger, etc.

So what does this mean for the users of one of the largest internet based companies? According to Google’s official blog:

“Our new Privacy Policy makes clear that, if you’re signed in, we may combine information you’ve provided from one service with information from other services. In short, we’ll treat you as a single user across all our products, which will mean a simpler, more intuitive Google experience”

Google also mentions less spelling errors, more targeted ads, a revised Google terms and services. So having all your eggs in one basket seems appealing, but when does personalized become too personal?

The new policy comes shortly after the launch of “Search Plus Your World” consisting of the integration of Google+ data and traditional search references into one search result; this was done with the purpose of boosting the new Google+ social platform against competitors like Facebook and Twitter. This policy was declared by many as an official loss of online anonymity across the web and Google’s new privacy rule worsened the landscape. User’s browsing, shopping, listening, watching and chatting habits are analyzed and in return produce eerily accurate ads. But “accurate ads” mean that the Internet (given Google’s importance in our everyday lives, Google is The Internet) which was once upon a time a place of creativity and discovery is now a realm of tailored information and rehashed content. Secondly, if you are a “Google power user,” (i.e., Google runs every aspect of your digital life) unless you choose to switch every single one of your account to another separate provider, you are forced to experience the internet, to a greater extent, the world, in the way Google sees fit . Finally, hacking behaviors which are already showing growing concerns and shouldn’t be disregarded, are one of the most dangerous potential outcomes of this new policy.

While people may feel powerless and frustrated,  others will continue to use Google’s Dashboard to review their services, choose to opt-out of DoubleClick ad tracking and manage ads as before.

However, come March 1st there will be no way to opt-out; you will be targeted by marketers, tracked by engineers and delivered customized data. It seems Google has officially broken its mantra of “Do No Evil.”

Posted in Uncategorized

Is Klout Losing Clout?

Dec20
2011
Leave a Comment Written by Marion Guerriero
Wondering why your friend is always getting free upgrades at the airport?  You might want to check his Klout score.

Image Source: Adweek

Back in high school, if you were the quiet kid in class, you knew what it was like to see the popular kids receive special treatment, they were the leaders of the classroom simply because they were cool.  Well, Klout, a popular social influence measurement tool brings this popularity paradigm into the digital age by enabling third parties to learn how influential you are on social media platforms.  I’m wondering, is this measurement tool just a harmless extension of the way things have always been or are there negative consequences to being quantified in this way?
Three year-old Klout provides information on its 100 million users by measuring their social media influence on a number of platforms including  Facebook, Twitter, Tumblr and most recently, Google+. By showing users where they have potential to grow their influence, participants are tempted to “engage” more with their audience and utilize each account to its fullest potential.  So, what’s the harm?
Let’s say you are applying for a job; in addition to how well you manage your online image, wouldn’t it be useful to a potential employer to know how influential you are in your chosen field?  And what about customer service? How quickly the maitre d’ seats you at a popular restaurant may depend directly on how many people follow you on Twitter.  If you only have 60 followers and haven’t tweeted for a week, it is highly unlikely that you will be a social media agitator with the power to inclite a riot because the you’re told that the dining room is full.
People pay a lot of attention to Klout.  Business investors are spending thousands of dollars to participate in the Klout perks initiatives, effectively taking a short-cut to the word of mouth endorsement that real social media professionals value.  The Wall St. Journal even reported about a teacher in New York who used his students’ Klout scores when calculating their grades; you see, it’s not just about being popular any more.
This company has become so controversial in fact that there has been a movement for people to opt-out of Klout. The people who had historically found this score useful and even fun, such as bloggers looking to increase their networking and authority index, have deactivated their accounts or at least tried to.
Everyone should be aware, at least to some extent what their sphere of influence is but in the case of Klout, it’s all or nothing. The fear of becoming entrapped in this vicious competitive cycle and being judged is increasing every day.
We want to know what you think.  Is Klout your friend or foe?
Posted in Social Media, Social Networking, Twitter, Wall Street Journal - Tagged goldstein communications, influence, Kimberley Williamson, Klout, social media

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